In this episode of #VeleraTV, Velera VP of Contact Center Strategic Initiatives Carissa Upshir talks with SVP of Contact Center Services and Solutions Rini Fredette about industry innovation and how technology and GenAI help agents create amazing experiences for credit union members. Rini also shares her thoughts about the power of partnership and scale and offers her prediction for the next frontier in contact center service. 📹 Watch the full episode: https://bit.ly/4izB7ba #WeAreVelera | Vele
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At Velera, everything we do is driven by a shared commitment to making a meaningful impact for our clients, our team and the future of financial technology. Our Purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. Our Values: 🔹 Dedication – Delivering service and value with ownership and consistency 🔹 Collaboration – Working as One Team with One Mission 🔹 Belonging – Embracing differences with a culture of inclusion and respect 🔹 Cu
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AI isn’t just a buzzword. It’s changing the game. In this #VeleraTV episode, Velera SVP of Product Enablement and Growth Cody Banks chats with AA Credit Union VP of Digital and Payment Channels Anthony Fletcher. Anthony shares how AACU is using AI to boost automation and efficiency across lending and deposit channels — and gives us a sneak peek into how personalization powered by AI will shape next-level member experiences. 📹 Watch the full conversation: https://bit.ly/4rXt2lb | Velera
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