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Why do people often get the wrong impression of us? Today’s guest believes it’s because most of us have no idea how we’re actually coming across. Alison Wood Brooks is a professor at Harvard Business School who studies conversation and emotion. Her research focuses on everyday communication and the subtle ways our words shape how people respond. We spend a huge part of our lives talking to people, yet most of us never learn how conversation actually works, or why it so often goes wrong. Alison’s

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Why do people often get the wrong impression of us? Today’s guest believes it’s because most of us have no idea how we’re actually coming across. Alison Wood Brooks is a professor at Harvard Business School who studies conversation and emotion. Her research focuses on everyday communication and the subtle ways our words shape how people respond. We spend a huge part of our lives talking to people, yet most of us never learn how conversation actually works, or why it so often goes wrong. Alison’s