Zendesk users targeted by Scattered Lapsus$ Hunters hackers

The notorious Scattered Lapsus$ Hunters gang, which famously targeted Salesforce users, is now targeting Zendesk users as well to try and steal login credentials and gain access to their sensitive ...
VentureBeat

Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...
Inc

Zendesk Just Unveiled GPT‑5-Powered AI Agents That Handle Customers Without Human Help

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...
Computer Weekly

Zendesk debuts outcome-based pricing for AI agents

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...
The Business Journals

Office Envy: Inside Zendesk's sleek new Austin office

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min One of Austin's coolest new ...
Computer Weekly

Zendesk CTO on the new era of customer experience

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...
Austin American-Statesman

Zendesk opens Austin offices, goes on hiring spree. 'We're planting a big flag.'

A San Francisco-based sales and customer service technology company has opened new sales offices in Austin and is looking to hire hundreds of employees. After experiencing the city while working at ...
The Business Journals

Zendesk opens Austin office, aims to hire hundreds

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A San Francisco company that has ...
InfoQ

Zendesk Streamlines Infrastructure Provisioning with Foundation Interface Platform

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...
CMS Wire

Zendesk Acquires HyperArc to Boost AI Analytics Capabilities

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.
Diginomica

Our AI-adopting customers aren't cutting staff, they're still growing their CX teams, says Zendesk's CEO

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...
CMS Wire

Zendesk Relate Las Vegas 2025

Zendesk Relate 2025 will take place from March 25-27, 2025, at ARIA Resort & Casino, Las Vegas. This event will gather industry leaders, customer experience professionals, and technology experts to ...