Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

TechRadar Pro was live in Las Vegas for Zendesk's annual convention, where we heared from company execs and global influencers about how AI is set revolutionize customer service and sales. On the ...

Security researchers observe hackers running pig butchering scams They're impersonating legitimate businesses through Zendesk's services The researchers said Zendesk's vetting system isn't thorough ...

The bosses at Zendesk have officially abandoned their headquarters in San Francisco’s Mid-Market, where exiting tech firms have left nearly half its offices available for rent. The locally based ...

Starting price: $19 per month. Key features: Zendesk Sell is a straightforward, modern customer relationship management (CRM) sales solution offered by Zendesk with a variety of tools for measuring ...

Nov 22 (Reuters) - Software company Zendesk Inc (ZEN.N), opens new tab on Tuesday completed its sale to a group of private equity firms led by Hellman & Friedman and Permira in a deal valued at $10.2 ...

(Reuters) - Software company Zendesk Inc on Tuesday completed its sale to a group of private equity firms led by Hellman & Friedman and Permira in a deal valued at $10.2 billion after prolonged ...

Fangxiao works ad scams enroute to other compromises. Killnet claims to have defaced a US FBI site. CISA registers another Known Exploited Vulnerability. Difficulties with Twitter's SMS 2FA system.

Dave Bittner is a security podcast host and one of the founders at CyberWire. He's a creator, producer, videographer, actor, experimenter, and entrepreneur. He's had a long career in the worlds of ...