Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Scammers are sending fake MetaMask wallet verification emails using official branding to steal crypto information through ...

Hackers targeting Zendesk users with typosquatted domains to steal credentials ReliaQuest found 40+ spoofed domains, linked to Salesforce campaign similarities Attackers submit fake Zendesk tickets to ...

Scattered Lapsus$ Hunters may be circling Zendesk users for its latest extortion campaign, with new phishing domains and weaponized helpdesk tickets uncovered by ReliaQuest. Researchers say they found ...

Whether you think they’re one of the most dire cyber threats around today, or just a bunch of spoiled brats, the collective known as Scattered Lapsus$ Hunters may be tooling up for another widespread ...

SAN FRANCISCO, Nov. 18, 2025 /PRNewswire/ -- Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to bring Zendesk's service directly into Microsoft's ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Hackers stole partial payment information and personally identifiable data, including names and government-issued IDs, from some Discord users after compromising a third-party customer service ...

In an exclusive ETCIO webinar with IBM experts, leaders explored how AI agents are transforming procurement and IT—from touchless operations and inventory intelligence to supplier risk insights and ...