To keep pace with rising consumer expectations, supply chains must become more agile through improved collaboration and ...

The Ernest N. Morial Convention Center board on Wednesday unanimously approved a new design for a $600 million “headquarters” hotel, marking a milestone for a project that has been in planning for ...

A new 801-room hotel at the Broward County Convention Center will not open next month as originally planned, project officials confirmed this week. The Omni hotel, at 1950 Eisenhower Blvd., was ...

In the past few years alone, we've had an explosion in innovative thinking in office and gaming chairs. Not just content with good build quality and simple ergonomics, chairs these days are ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min One of Austin's coolest new ...

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...

A San Francisco-based sales and customer service technology company has opened new sales offices in Austin and is looking to hire hundreds of employees. After experiencing the city while working at ...