US software company Zendesk is opening a development center in Israel through the acquisition of a small artificial intelligence company called Unleash. The company was founded by Itay Itzhaki and ...

Adds generative AI enterprise search, permission-based RAG, and deep channel integrations to accelerate time to value for ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the complex problems that build loyalty.

Boyd brings deep HR and workforce management experience from Turo and Zendesk to help Plume scale through next phase of global growth Boyd brings more than 20 years of experience building people and ...

Scammers are sending fake MetaMask wallet verification emails using official branding to steal crypto information through ...

Scattered Lapsus$ Hunters may be circling Zendesk users for its latest extortion campaign, with new phishing domains and weaponized helpdesk tickets uncovered by ReliaQuest. Researchers say they found ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Discord says they will not be paying threat actors who claim to have stolen the data of 5.5 million unique users from the company's Zendesk support system instance, including government IDs and ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...