From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Scammers are sending fake MetaMask wallet verification emails using official branding to steal crypto information through ...

Fi, security, and smart home services for Internet Service Providers (ISPs), today announced the appointment of Lorie Boyd as ...

Attila covers software, apps and services, with a focus on virtual private networks. He's an advocate for digital privacy and has been quoted in online publications like Computer Weekly, The Guardian, ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min One of Austin's coolest new ...

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A San Francisco company that has ...

Zendesk Relate 2025 will take place from March 25-27, 2025, at ARIA Resort & Casino, Las Vegas. This event will gather industry leaders, customer experience professionals, and technology experts to ...