SAN FRANCISCO, Dec. 18, 2025 /PRNewswire/ -- Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge across systems for smarter ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

In today's hyper-connected world, cyber threats are more sophisticated and frequent than ever - ransomware attacks, data breaches, social engineering scams, and advanced persistent threats targeting ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Discord says they will not be paying threat actors who claim to have stolen the data of 5.5 million unique users from the company's Zendesk support system instance, including government IDs and ...

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

Zendesk’s acquisition of Local Measure has now been finalised, with the entire Australian team joining under the Zendesk for Contact Centre banner. The acquisition was implemented via a scheme of ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new products, as well as showcasing its Zendesk Resolution Platform, which it pitches ...