The vast majority of businesses are reportedly struggling to realise a meaningful return on their AI investments ...

Scammers are sending fake MetaMask wallet verification emails using official branding to steal crypto information through ...

The Sunshine Conversations API offers multiple versions. Each release of this project targets one and only one Sunshine Conversations API version. If you depend on an older version of the API, you may ...

Invent Day 2 delivered major AI updates, including new Nova models, Trainium3 servers, and Bedrock’s largest model expansion.

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Discord says they will not be paying threat actors who claim to have stolen the data of 5.5 million unique users from the company's Zendesk support system instance, including government IDs and ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...