Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min One of Austin's coolest new ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A San Francisco company that has ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...

Apple Inc. is preparing to allow third-party developers to write software using its artificial intelligence models, aiming to spur the creation of new applications and make its devices more enticing.

Employees trying to answer questions as part of their jobs, researchers wading through medical records, developers analyzing client needs – everybody wants information at their fingertips. AI has made ...

Increasing use of AI in software development will make developer decisions and judgment more important, not less. Provided byThoughtworks Rumors of the ongoing death of software development — that ...

Zendesk Relate 2025 will take place from March 25-27, 2025, at ARIA Resort & Casino, Las Vegas. This event will gather industry leaders, customer experience professionals, and technology experts to ...