If you are a streamer who is just starting out, you should know that talking to viewers in chat is the best engagement tool for your stream. A stream chat bridges the gap between you and your ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds of options promising AI, automation, and omnichannel capabilities, ...

This sample app demonstrates how to build a simple chat widget using the Zendesk Chat Web SDK. The sample app is built using the React framework and Redux architecture. However, you are free to use ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company deploying exceptional customer experiences, today ...

If you've started exploring customer support platforms, chances are you've come across Zendesk. However, some business leaders might still be wondering, "What is Zendesk?". Essentially, it’s a ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it has enhanced its ...