Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

In the race to deliver faster, smarter, and more resilient networks, CSP and telco leaders are finding a powerful ally in ...

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

One Redditor's frustrating experience with a Samsung software update led to customer service pushing for a new purchase.

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Businesses that blend traditional expertise with modern systems, transparency and customer education are gaining a powerful ...

TikTok continues to be one of the fastest-growing social media apps worldwide in 2025 and by early 2025, it had reached ...

Contentsquare brings AI-driven customer understanding to Shopify’s global commerce ecosystem  New York, December 17th, 2025 — Contentsquare, a leader in AI-first digital analytics, today announced a ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.