Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

WASHINGTON — U.S. Sen. Bill Cassidy isn’t sure when or even if he’ll go back to practicing medicine after January 2027, when he leaves the Senate. “I really don’t quite yet know what I’m going to do.

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. The energy cost of AI must be treated as part of the economic calculation, not as an ...

Getting your Trinity Audio player ready... Colorado is poised to become the first state to limit the number of daily deposits a gambler can make in a sports-betting app after lawmakers sent a bill ...

As health systems accelerate AI adoption, technology leaders are discovering that some of the biggest risks aren’t obvious during the vendor demo stage. At Tampa, Fla.-based Moffitt Cancer Center, one ...

Ripple effect: A lapse in Fayette County's water metering system drew scrutiny after a large data center campus used tens of millions of gallons of water that initially went unbilled. The issue came ...

This week on AgweekTV, the U.S. House passes a farm bill. We'll have reactions from some in the industry. Problems with rural mail delivery are causing headaches for farmers and businesses. We'll look ...

CENTER TOWNSHIP, Pa. — When people who live in Center Township went to their mailboxes this week, they were greeted with a new bill. It’s a $78 bill the township is charging residents for stormwater ...

As data centers drive a surge in electricity demand across North Carolina, lawmakers are proposing new rules aimed at making those facilities cover more of their own costs, including generating some ...

Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a ...

Forty-two of America's newest citizens were welcomed Friday at the Clinton Presidential Center in Little Rock by former President Bill Clinton, who exhorted those taking the oath to "help our union ...

Why megawatts, siting, firm generation, and power-aware design are becoming the real inner loop of the artificial intelligence (AI) race. “We are knocking on the door of these incredible capabilities.