Self-service is no longer an innovation in B2B transactions. For today’s buyers, it’s the baseline. According to Trust Radius ...

Now, more than ever before, customer service is vital to business well-being. Word of mouth, always the most powerful endorsement a brand could get,… Now, more than ever before, customer service is ...

FedEx Corporation (($FDX)) has held its Q2 earnings call. Read on for the main highlights of the call. FedEx Balances Strong ...

In the modern digital landscape, creating high-quality content is only half the battle. You can produce the most insightful white papers or industry reports, but if they sit quietly on your blog, they ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

Prospects are audience members whose brand engagement levels indicate they could become customers. Learn where to find B2B ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

Industry veteran Sean Sullivan has joined as Head of Sales, alongside Kelcey Brueggeman as Senior Strategic Account Manager & Customer Training Lead--both bringing extensive experience in contractor ...

Execution, not vision, is the real B2B commerce problem. Most initiatives fail when pricing, contracts, data and workflows ...

MarketTime, a well-known SaaS service that powers many of the wholesale websites in the gift and home industry, and EMUN, another B2B service provider that helps streamline operations, have reached an ...

World-class B2B support provides buyers with the information they need, in real time—often without having to contact a support team. This requires organizations to build self-service portals that ...