Law enforcement agencies, utilities and other public sector entities are getting closer to achieving a single-pane-of-glass ...

With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

In a brief, West Virginia University notes, “A 2022 mainframe failure disrupted West Virginians’ access to online government resources like health services and risked the state’s ability to perform ...

Andrew Hunter, CIO and IT director for Naples, Fla., previously worked for IBM for more than 25 years. Hunter began his ...

Agencies can and should collaborate more closely with internal stakeholders and cloud service providers to work toward cyber resilience by design. Cyberattacks targeting state and local power grids, ...

Microsoft is forcing the issue of whether to upgrade to Windows 11. Organizations have until October 2025, or they must pay ...

The security landscape for providers will only become more challenging, but knowing the enemy is half the battle. Google ...

Don is a long time technology sector practitioner and leader. In his current role, he is responsible for leading sales teams across the state and local government market. He is passionate about ...