We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...

Cloud-based helpdesk software provider Zendesk has announced a big update to its integration with Salesforce, the customer relationship management (CRM) service provider. For those who haven’t heard ...

A look at the suite of products offered by Zendesk (NYSE: ZEN) lately makes it clear that the company wants to provide much more than customer support -- technology once known as help desk software.

I've been following Zendesk (NYSE: ZEN) for years, and I felt a bit uneasy when the company announced plans to go beyond its core suite of customer support products and introduce a new ground-up ...

Because most businesses will likely adopt hybrid working models even after the pandemic, the customer relationship management (CRM) space is likely to witness increasing demand. The competitive ...

Building on an earlier integration with Zendesk, search specialist Yext recently announced Salesforce-centric enhancements, aimed at enabling businesses to augment their existing Service Cloud-powered ...