Cloud CRM vendor Zendesk yesterday unveiled a deeper integration with WhatsApp and other new messaging capabilities designed to support the move to more digital engagement in customer relationships. I ...

Today Zendesk, Inc. the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most ...

"The company continuously refines its portfolio by creating new solutions as well as by adding third-party applications through rich application programming interfaces (APIs)," said Nancy Jamison, ...

Successful omnichannel retailers provide seamless and consistent brand experiences ― which include customer self-service ― regardless of how and where along the path to purchase customers choose to ...

The UK expects the highest customer service in Europe, according to a research report “The Omnichannel Customer Service Gap,” released by Zendesk, the leading provider of cloud-based software for ...

Zendesk, Inc. – the leading customer service and engagement platform, have announced the launch of The Zendesk Suite. Zendesk, Inc. – the leading customer service and engagement platform, has ...