Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Zendesk is an industry-leading CRM trusted by more than ...

San Francisco tech company Zendesk teamed up with the nonprofit Bay Area Video Coalition to start a job training program. The program is a series of two-day, hands-on courses designed to teach job ...

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging apps — as a ...