Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

Neal J. Riley is a digital producer for CBS Boston. He has been with WBZ-TV since 2014. His work has appeared in The Boston Globe and The San Francisco Chronicle. Neal is a graduate of Boston ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Research firm J.D. Power has added another study to its laundry list of studies. This new one is the J.D. Power China New Energy Vehicle Customer Service Index (NEV-CSI) Study, measuring new car ...

it may be a good program for select few but 98% of it well be abused phones lost or traded for drugs. i used to be over a contract to repair low in come (aka govt income only) houseing its mostly ...

Customer service isn’t a team. It’s how your whole company shows up for your customers, especially when no one’s watching. True customer service is a company-wide culture, not a department, remembered ...

Cellcom will automatically adjust customers' July phone bills after a weekslong outage left thousands of Wisconsin residents and businesses without service, the company announced May 30 "We know the ...

Smartphones aren’t cheap, but for many of us, they’ve become essential. We use them for work, communication, information, entertainment, and even paying bills. If you need a smartphone and a wireless ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

Cadillac ranks third in customer satisfaction for the Premium Brands segment in the annual J.D. Power 2025 U.S. Customer Service Index (CSI) Study, putting it well above average and matching its ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said today it has raised $14 million in a early-stage funding round led by ...