When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

A tech security engineer exposed a potentially serious flaw within the T-Mobile rewards program that lists all customer phone numbers. In a recent LinkedIn post, he showed a screenshot of this list ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

TPG says customer call failed to connect with emergency services Carrier says customers with outdated handsets had been informed TPG says there was no network outage at the time Industry regulator ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...