When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

Consumers have had it. More than half of Americans report that they've had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by ...

Dealing with customer service can sometimes feel like a maze, right? But with Charles Schwab, getting help doesn’t have to be ...

Brighton and Hove City Council moved its customer service teams out of the two town halls and into the Jubilee Library, Hove Library and three family hubs last month. But union official Diana ...

The PSC announcement does not cover the significant progress NYSEG and RG&E have seen in their customer service metrics since 2022: Increasing our percentage of calls answered in 30 seconds by 30 ...

Outdated service models won’t cut it anymore, and customers won’t hesitate to move on if they’re not getting the service they expect. Customer Experience As A Competitive Advantage ...

Malwarebytes Labs has identified a tech support scam that uses malicious URLs to embed fake phone numbers within legitimate ...

"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...