Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

So when an empathetic-sounding man identified himself as a United Airlines agent named Sheldon and immediately asked for my ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

Bruce Gerencser can’t access his Amazon account after changing his phone number, leaving two-factor authentication tied to ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

A Rogers customer says they were surprised to see a $5 monthly price increase added to their wireless plan after being on the same plan for about five years. In a post on Reddit’s r/Rogers subreddit, ...

The phone carriers are locked in a vicious tussle for the others’ customers. That makes it a perfect moment to save money.

A customer sued Verizon after it refused to unlock his iPhone. The court ruled in his favor, forcing Verizon to refund the ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.