Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

UK’s best and worst energy suppliers, according to Which? rankings - Three big name firms received overall scores of less ...

"People are calling the police." ...

The rankings can help people choose the best energy supplier for their needs ...

Eskom is rolling out a new customer service model featuring scheduled mobile customer hubs and pop-up service points across ...

AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

Reserve Bank of India launches Integrated Ombudsman Scheme, 2026 from July 1 to simplify and speed up grievance redressal for ...

A severe winter storm has prompted US airlines to cancel flights, issue travel waivers, and advise passengers on refund and ...

The Social Security Administration is making major strides towards improving its customer service, especially with its digital presence ...

Read out expert’s William Hill review as we offer insightful, in-depth analysis on all their sportsbook has to offer in ...

Shadowfax Technologies’ Rs 1,907-crore IPO has opened amid steady interest in last-mile logistics. While the company benefits ...