Trust is built through genuine human connection, so AI should support human service — not replace it.

The AI model maker and business-software provider signed a three-year pact that underscores how AI agents are increasingly ...

Because the feeling you create during the experience determines whether customers move up the ladder or fall off completely.

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...

The EADT Business Awards 2026 are shining the spotlight on Suffolk businesses that go above and beyond and in the Customer Excellence Award category, the most customer-focused firms are given a chance ...

Australian leading SEO agency partners with U.S.-based Unsuspend Me to restore suspended Google Business Profiles — even ...

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

OpenAI and ServiceNow have signed a three-year deal to integrate OpenAI’s AI models into ServiceNow’s platforms. The ...

Jan 15 (Reuters) - German startup Parloa has raised $350 million in a late-stage round that tripled the valuation of the ...

By focusing on real customer experiences, consistent information and helpful content, you can gain visibility without ...