Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

Companies investing in unified, managed and rich data layers will drive innovation in the coming decade. Through these ...

QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

A prompt is the input given to an AI system to define what it should do, how it should do it, and in what format.

California passed a law in 2025 that starts in 2026 and is now active. It regulates AI companions. What does it cover? Is it ...

For a long time, companies believed data sovereignty simply meant where their data resided, but amid geopolitical shifts and ...

From statement necklaces to "going out tops," millennial women are mourning.

Looking ahead to 2026, this shift paves the way for a new operating model: the AI-native telco. These organizations operate ...

UNO's New Skills Lab Helps Recent College Graduates Transitioning into the Work Force.

Last year’s rush was about basic literacy: do staff know what generative AI is, the risks of data leakage, and how to write a ...

Tech firm is bringing its AI video tool Flow into Workspace as an additional service, letting teams generate HD videos from ...