Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and transfers.
Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
Columbus City Attorney Zach Klein is providing guidance on what rights you have if ICE approaches you in public or at your ...
Kansas City Chiefs assistant general manager Mike Bradway interviews for the Atlanta Falcons general manager role | ...
Maricopa County Sheriff's Office records show how the police became involved in an incident at the center of a lawsuit ...
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