Zoho's Vijay Sundaram outlines four principles for SaaS success in the AI era - value leadership, system of record strength, platform-based customization, and unified business context.

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Admiral is a UK insurance firm set up in 1993 to service the automative market, but since then has expanded its offerings into home, pet, landlord, and travel insurance. Today, with 11,000 employees ...

Partnering with a long-standing cloud platform provider is serving ALLO Communications well, says CEO Brad Moline.

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

As Anthropic admits a Pentagon blacklist of the company and its tech could cause the business to lose out on "multiple billions of dollars" in revenue, the firm has made good on its threat to legal up ...

Patricia Prince-Taggart, General Counsel and Head of Talent at Digital.ai, had an unusual path into the technology sector. When she left law school, she originally wanted to be a public defender, with ...

Confluent's Becky Straker hears from four tech leaders who are forging their own paths with resilience, strategy, and ...

This week - the requirements of a CIO have never been so intense; the diginomica network reveals the top 12. Thanks to AI regulation drama, software supply chain risk is now a hot/thorny topic. Is the ...

ServiceNow's Adam Spearing on why AI inaction is creating a new kind of forward-looking technical debt — and how to build the right foundations for sustainable adoption before the gap becomes ...

No signs of the wretched ‘SaaSpocalypse’ as Oracle turned in a strong Q3. Revenue rose 18% year-on-year to $17.19 billion, with profit of $3.72 billion, up from $2.94 billion a year ago. Total cloud ...

Founded in 2008, PureGym is a growing business. At the time of our interview, the UK-headquartered international business had 720 gyms, three of which opened that week. The business operates in three ...