CloudOps allows organizations to focus on their core-competencies rather than on creating and maintaining backend IT infrastructure.

This is where Service Level Management (SLM) software can help you big time. By essence, it is designed to aid you in identifying service requirements and take care of SLA management, among many ...

One stumbling block to implementing service management initiatives in government is how to go about crafting effective internal and external service-level agreements (SLAs). In government shops, even ...

The future of service management: IT as transformation There have been many waves in the evolution of IT service management, including the adoption of process frameworks such as ITIL.

IT service management (ITSM) is a set of policies, processes, and procedures to manage the implementation, improvement, and support of customer-oriented IT services. Unlike other IT management ...

There are a number of benefits to streamlined IT asset management. Here are 10 tips to guide you in implementing an effective ITAM process.

Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework.

ServiceNow Inc. is offering federal agencies discounts of as much as 70% on its software, a move aimed at spurring adoption ...

Similar service management projects are happening in other Bupa regions, but Holling is responsible for the Oz and Kiwi contingent, where she has stood up ServiceNow within IT, and because of its ...

THE hardest thing about implementing a service culture, according to financial adviser Sylvia Dickson from Dickson Bonacci, is defining what a service culture actually is. Speaking at the convention ...