CloudOps allows organizations to focus on their core-competencies rather than on creating and maintaining backend IT infrastructure.

One stumbling block to implementing service management initiatives in government is how to go about crafting effective internal and external service-level agreements (SLAs). In government shops, even ...

RESTON, Va. , July 21 /PRNewswire/ -- Already an ISO/IEC 20000 certification market leader, BSI Management Systems has strengthened its position in the IT Service Management (ITSM) market by being ...

Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework.

ServiceNow Inc. is offering federal agencies discounts of as much as 70% on its software, a move aimed at spurring adoption ...

There are a number of benefits to streamlined IT asset management. Here are 10 tips to guide you in implementing an effective ITAM process.

New ITSM offerings give clients multiple options to implement service management quickly, make end users more productive and lower costs PR Newswire BLUE ...

Calitii awarded contract to implement ServiceNow IT service management at BridgeBio Calitii, a global technology company, has secured an agreement with BridgeBio, a biopharmaceutical company, to ...