The software vendor plans to enable coordination between agents and help customers develop tailored solutions.

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for ...

After rolling out a proprietary cloud-based platform, the restaurant chain is setting its sights on adding capabilities to ...

The IDC MarketScape for Intelligent CCM noted, “With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalized user journeys and real-time conversational support, ...

Mamilli most recently served as chief digital and technology officer and group president for China, Brazil and precision animal health at Zoetis.

The ERP giant will offer business continuity services through 2033 to customers facing complex migrations, the company said ...

As leaders confront leaner budgets, creating a strong culture can be a key talent retention tool, Grant Thornton’s Andrea ...

Leaders have high hopes for autonomous capabilities, but adding the technology will raise the stakes for security and ...

Most businesses have chosen to double down on AI despite the challenges. CIOs honed their strategies last year, taking a ...

The directive, issued in October 2023, added guardrails for AI developers and bolstered guidance for businesses looking to ...

Citigroup armed 30,000 developers with generative AI coding tools as part of an ongoing modernization push, CEO Jane Fraser ...

OpenAI, Oracle and Microsoft are among the technology partners in the joint venture, which will deploy $100 billion ...