Zendesk has further integrated its Web-hosted help desk application with Twitter, making it possible for customer service agents to monitor Twitter posts and act on them from within the Zendesk ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Help-desk software maker Zendesk has ...

Help desk software maker Zendesk July 13 struck a deal with Twitter to let companies monitor tweets to connect with customers over customer service questions and concerns. Many businesses use Twitter, ...

Hot tech startup Zendesk, which recently raised $60 million in new financing, is on the path to an IPO. But it’s not based in a sunny campus in Silicon Valley, or in the hip SoMA district in San ...

Twitter, Pinterest, and Tumblr have all warned users that some of their personal data might have been compromised following a security breach at a third-party customer service software provider ...

Here's what's behind these two stocks' big moves last week. While both of these stocks saw double-digit percentage changes in their stock prices following their earnings releases last week, they moved ...

As more and more consumers turn to Twitter to express their woes about brands and customer service, companies need to keep an eye on the social network to monitor and respond to these conversations ...

Customer service turned into customer disservice on Thursday, when a security breach at Zendesk spilled over to affect Twitter, Tumblr, and Pinterest users. Zendesk, which supplies customer service ...

Customer service software provider Zendesk announced a security breach that allowed attackers into its system, where they could access data from three customers this week. Wired learned those three ...