Cloud CRM vendor Zendesk yesterday unveiled a deeper integration with WhatsApp and other new messaging capabilities designed to support the move to more digital engagement in customer relationships. I ...

Today Zendesk, Inc. the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most ...

"The company continuously refines its portfolio by creating new solutions as well as by adding third-party applications through rich application programming interfaces (APIs)," said Nancy Jamison, ...

Successful omnichannel retailers provide seamless and consistent brand experiences ― which include customer self-service ― regardless of how and where along the path to purchase customers choose to ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the human-centered AI platform, today announced that Solve – its sophisticated conversational AI agent that automatically answers common customer questions ...

The UK expects the highest customer service in Europe, according to a research report “The Omnichannel Customer Service Gap,” released by Zendesk, the leading provider of cloud-based software for ...

The CRM industry is now estimated to be worth some $4 billion annually, and today a startup has announced a round of funding that it hopes will help it take on one aspect of that lucrative pie, ...

Zendesk, Inc. – the leading customer service and engagement platform, have announced the launch of The Zendesk Suite. Zendesk, Inc. – the leading customer service and engagement platform, has ...

Sunshine Conversations data platform introduces effective and consistent conversational interfaces across existing and emerging customer contact channels SANTA CLARA, California, June 2, 2020 ...