Sheryl Sandberg would be proud of enterprise startup Zendesk. Earlier this week, the company announced three new board members, all of them women. It's seven-member board is now 4-3, men to women with ...

The updates will allow AI agents to go deeper in their interactions with people, including through video. Customer service automation company Zendesk has announced several new AI-powered updates, all ...

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...

First step? Convince investors that B2B customer support could be better. Vancouver-based startup Supportbench has secured $1.9 million CAD ($1.5 million USD) in funding as it looks to build a Zendesk ...

Hackers targeting Zendesk users with typosquatted domains to steal credentials ReliaQuest found 40+ spoofed domains, linked to Salesforce campaign similarities Attackers submit fake Zendesk tickets to ...

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging apps — as a ...

Every time Julie publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...