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In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...

First step? Convince investors that B2B customer support could be better. Vancouver-based startup Supportbench has secured $1.9 million CAD ($1.5 million USD) in funding as it looks to build a Zendesk ...

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging apps — as a ...

Sheryl Sandberg would be proud of enterprise startup Zendesk. Earlier this week, the company announced three new board members, all of them women. It's seven-member board is now 4-3, men to women with ...