We last covered SupportBee when the customer support startup set up a popular new service over a single weekend, and it has developed some way since then, September 2012. For one thing, it upped ...

Let the OSS Enterprise newsletter guide your open source journey! Sign up here. As consumers flocked to online channels in droves during the pandemic, businesses embraced all the technologies they ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new products, as well as showcasing its Zendesk Resolution Platform, which it pitches ...

Light Street Capital Management, which owns more than 2% of Zendesk, Inc (NYSE: ZEN), aims to oppose the $9.5 billion takeover and has proposed an alternative strategy that includes a $4 billion ...