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Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...

Imagine this: a customer visits your Shopify store at midnight, eager to track their order or inquire about a product. With no one available to respond, they leave frustrated, possibly never to return ...

Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...