Warranties, recalls and tech updates should be done by someone who really knows what they’re doing Car dealerships: We have a love/hate relationship with them. We love the excitement of buying a new ...

Nobody likes taking their car in for service, but Porsche and Subaru owners dislike it the least. Those brands earned the top spots in the premium and mass-market segments, respectively, in the 2025 J ...

When a car needs to be serviced–whether it needs a routine oil change or major work, like a new transmission–the car owner needs to decide if it would be better to go to a car dealership or to trust a ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...

As Ford Motor Co. asks many dealers to spend upwards of $1 million to sell future electric vehicles, it also wants retailers to invest in new commercial-focused facilities with larger service bays and ...