Long repair-shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days this year, up by 6.2 days from 2022, and more than double the ...

In the largest opinion poll ever undertaken on revenue cycle management (RCM) software, providers named number one in Customer Satisfaction, besting 104 other vendors in the study. McKesson ...

CINCINNATI, OH, Sept. 11, 2025 (GLOBE NEWSWIRE) -- Ensemble, the nation's leading revenue cycle managed services partner for healthcare organizations, has once again been highlighted by KLAS Research ...

Airlines often send their passengers off with a cheery announcement along the lines of “We know you have a choice of carriers, and we thank you for choosing us.” Will the same spiel become a staple of ...

The payer landscape is shifting and the demands of patients are changing too. Consumerism, in fact, is creating vulnerabilities for health systems. A system based on the demands of consumers and one ...

Hospital leaders are increasingly prioritizing patient satisfaction, understanding that the experience of the patient impacts hospital finances, reputation and physician satisfaction. But one of the ...

Employee satisfaction is a critical component of organizational success, but especially in the healthcare industry where there is a strong correlation between employee satisfaction and patient ...

A homeowners insurance property claim should be a moment-of-truth opportunity when insurers make good on their coverage promises to their customers, but instead it has increasingly become a pain point ...

For the Second Year Running, Independent Research by Black Book™ Places RelayHealth in the Top Spot for Revenue Cycle Management & Analytics Based on User Satisfaction and Customer Experience ...