WEST NEW YORK, N.J. & SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Incisiv, in collaboration with Blue Yonder and Microsoft, today released the 2023 Omnichannel Experience Index, assessing top retailers' ...

Nautilus CEO Jim Barr is a transformational leader with multiple successes in the rapid growth of large-scale businesses and teams. Covid-19 ended the era of “brick-and-mortar-only” businesses. To ...

Digital transformations are happening at an accelerated pace and companies are trying to keep up with the right customer engagement strategies. The way today’s companies need to view engagement ...

With rising demands and increased competition, retailers are looking to capture the attention of digitally saturated consumers through enhanced, experiential shopping, in order to attract them to both ...

Centralized knowledge base. Omnichannel content relies on a shared, well-maintained knowledge base to avoid confusing, inconsistent customer experiences. Content operations matter. Strong processes ...

It’s no secret that Generation Z consumers (aged approximately 13-21) are highly connected and digitally immersed. In response, marketers have been quick to focus all their energy on trends like video ...

We explore the biggest challenges facing marketers and cx leaders in today’s omnichannel world. In a simpler time, customer journeys were much shorter, like a trip to the local department store. Today ...

The retail industry has been shifting to omnichannel for more than a decade, a transformation accelerated by the pandemic. According to McKinsey, “more than one-third of Americans have made ...

Many companies spend months planning a successful strategy to efficiently prepare for the two-month shopping sprint every November and December. Mitto wanted to see how top-performing brands ...

Omnichannel commerce is not one thing. It is the combination of a unified foundation and a connected ecosystem.

In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric ...

During the pandemic, restaurant brands scrambled to implement digital capabilities and upgrade their tech stacks to handle demand for off-premises dining. Then they had to adjust to ongoing labor ...