If you encounter something suspicious, RG&E encourages you to call them at 800-743-2100 and NYSEG's number is 800-572-1111.

Add Yahoo as a preferred source to see more of our stories on Google. NYSEG and Rochester G&E are warning customers to be on alert as scams targeting utility customers are becoming more aggressive and ...

NYSEG sent customer representatives to Carmel to answer customer questions about surging bills. Not everyone got the answers they wanted.

ROCHESTER, N.Y. – If you’re an RG&E or NYSEG customer and you’re signed up for auto-pay, you better check your June and July statements. There was an issue on the utilities’ end with processing some ...

ROCHESTER, N.Y. — RG&E and NYSEG are warning customers about a rise in scams where scammers pose as utility representatives to try to steal sensitive information. The companies say the scammers may ...