As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

REDMOND, Wash. — April 15, 2010 — Microsoft Corp. today announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft Dynamics CRM is a well-known customer support option. We explain if it's the best-choice CRM for your business. We may receive a commission from our partners if you click on a link to review ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

SAN FRANCISCO--(BUSINESS WIRE)--Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer ...

REDMOND, Wash. — Sept. 27, 2007 — Microsoft Corp. is making Microsoft® Services Premier Support with Microsoft Dynamics™ Services available for enterprise customers worldwide with one contract. The ...

Microsoft wants to help businesses digitize and adapt as the coronavirus pandemic continues to spur digital transformation across industries. An important part of that is making sure companies can ...

In a previous post, we talked about the ways Microsoft Dynamics is reimagining business applications, by making the experience of using the applications more natural and more intuitive—by making the ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...