From the session list, it seems there is going to be quite a bit of Dynamics 365-related news at next week's Microsoft Ignite virtual conference for IT Pros and developers. One area scheduled to get a ...

Microsoft is removing what's been called a "licensing tax" to encourage wider access to sales and customer service data via the Teams collaboration app. But integration remains a work in progress, ...

Sales and customer service workers will be able to access Teams’ chat function without switching screens, one of several Dynamics 365 platform integrations highlighted by Microsoft at Ignite this week ...

Microsoft has made updates across its Microsoft 365 portfolio, spanning Microsoft Teams, Dynamics 365 along with various others that are more integrated than before. Teams and Dynamics 365 now partner ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft today announced updates across its Microsoft 365 portfolio, ...

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

Not only is a new Dynamics 365 application coming in preview, but Microsoft's customer relationship management platform is receiving new integrations with Teams as well, alongside other new features.

Drift, the Conversation Cloud company, has become a Microsoft independent software vendor (ISV) partner to further unlock the power of conversational marketing and sales. Drift's integrations with ...