As a journalist, cold calling people is part of the job, as well as answering calls from unknown numbers. So, as a veteran of the cold-call art, let me give you my simple, polite tip: Just say, "Is ...

An endless source of amusement for those of advancing years can come from handing a rotary phone to a teenager and asking them to dial a number with it. It’s rare for them to be stumped by a piece of ...