It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

AI simulations focus not only on procedural knowledge but also on emotional intelligence and decision-making. Agents learn to ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The real-time call assistant technology is being integrated ...