If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

AUSTIN, Texas--(BUSINESS WIRE)--NinjaOne ®, a leading IT platform for endpoint management, security, and visibility, today announced it won the SC Award for Best Customer Service. The SC Awards ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

I was recently reminded how important customer service and simply caring about the customer is for any business. My husband and I had our first child in November, and as parents do, we’ve purchased a ...

NEW YORK--(BUSINESS WIRE)--UiPath (NYSE: PATH), a leading enterprise automation software company, today announced that it has received the 2021 NorthFace ScoreBoard Service Award℠ (NFSB) from the ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min For one local university, one ...

One of the most ubiquitous developments in the customer service business over the past decade is the growth in the number of ways that customers can engage with a company when they have an issue. From ...

Six businesses were honored for their commitment to customer service at the Better Business Bureau of Southern Colorado‘s annual Night of Excellence gala, held Thursday evening at the Flying W Ranch.

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...