In today's fast-paced, digitally driven world, a lot of businesses have started realizing the importance of omnichannel strategies, especially when it comes to serving customers’ demands. Still, some ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

ATLANTA--(BUSINESS WIRE)-- Newell Brands (NWL), a leading global consumer goods company with a portfolio of iconic brands including Rubbermaid®, Sharpie®, Coleman®, Graco®, and Yankee Candle®, is ...

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

Newell Brands spotlights its Customer Experience Center, an immersive space where retail partners experience the company’s innovation, insights, and brand storytelling firsthand. This new ...