A potential Genesys sale, a Cisco surge, and a move to the cloud. There's a lot going on in the contact center space these days. The big headline in the past week was the news--still unconfirmed as I ...

CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

Avaya ranked as the leading contact center provider in Japan for the 12th consecutive year, 53.4% of the licenses shipped in 2011. This is the last of three No Jitter posts on the contact center ...

The "2025 Contact Center as a Service Worldwide Market Share Report" has been added to ResearchAndMarkets.com's offering. This report is the foremost resource for vendors, investors, analysts, and ...

(NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement ...

The contact center-as-a-service (CCaaS) market continues to effectively execute, rapidly innovate, and deliver outstanding results, demonstrating resilience and robust growth. This is happening ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

The cloud-based contact center market has major growth potential. Twilio is using artificial intelligence (AI) to capitalize on this huge end-market opportunity. The company reported solid results ...

‘I would challenge all of our partners that if your contact center business isn’t a disproportionate … percentage of your overall collaboration practice, in five years you might not have a ...