Recently, I asked a customer what he most wants his employees to get from our training. Because he has more than one training need, he took a moment to think about it, and then he answered – ...

84.5% of respondents plan to or are already using AI in their customer service operations and contact centers Yellow.ai, a global leader in AI-first customer service automation, has unveiled research ...

Good customer service can drive billions in new revenue across industries. That’s according to a recently released report from Forrester titled Money on the Table: Proof that Customer Service Drives ...