Atlas, which White & Case rolled out in October, represents part of the firm’s broader approach to buying and building the ...

You're probably familiar with chatbots because you've used them in some form within your business's digital presence, or you’ve at least interacted with one at some point in your own customer journey.

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

AI chatbot systems, such as ChatGPT, Claude, and Copilot, are increasingly used as confidants of choice, but turning to AI ...

Disney staffers spoke about the company's OpenAI deal and AI strategy, including AI tools they are using and one in ...

Silverback AI Chatbot has announced an expanded emphasis on its AI Assistant feature, reflecting the growing role of ...

The marketing industry has bot fever. Years after smartphones were a shiny, fresh trend, the industry is ready for something new. So it's no surprise to see platform-agnostic chatbots already labeled ...

This is a heartbreaking story out of Florida. Megan Garcia thought her 14-year-old son was spending all his time playing video games. She had no idea he was having abusive, in-depth and sexual ...

In this special guest feature, Vikram Khandpur, Chief Product Officer at Sinch, discusses how at the core of its capabilities, chatbots bring to life data-backed communications technology. Vikram is a ...