Disputing charges is easier than most people think. Here's what actually happens behind the scenes -- and when to contact the merchant first.

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Eric's career includes extensive work in both public and corporate accounting with ...

Since the chargeback system was first introduced through the Consumer Protection Act of 1968, consumers have found creative ...

Troy Segal is an editor and writer. She has 20+ years of experience covering personal finance, wealth management, and business news. Investopedia / Julie Bang A chargeback happens when a charge is ...

This article was first published on NerdWallet.com. Credit card users who feel helpless when dealing with merchants that provide shoddy goods and services should know they have a powerful tool ...

Defective merchandise. Shoddy plumbing jobs. Car repair shops that don’t repair anything. Undisclosed and unfair extra service fees. Shipments that never arrive. Even careful consumers sometimes run ...

Malolan Vasu felt duped when a $750 wingback chair he ordered turned out not to be as antique as advertised when he went to pick it up. The seller had a no-refund policy, but Vasu had a surefire way ...

Trust sits at the center of every digital purchase decision. Long before a transaction is completed, consumers weigh risk, credibility, ...

Chargeback Management Best Practices: How Businesses Can Reduce Payment Disputes at Scale Your email has been sent For businesses that accept card payments, chargebacks reveal how well fraud controls, ...

When you get a refund on a credit card purchase, you usually see the refund in your account within a few days. However, you’ll likely lose any rewards you earned on the purchase. It’s good to ...

TAMPA, Fla.--(BUSINESS WIRE)--As eCommerce sales continue to hit record highs, merchants around the globe are seeing a correlated rise in illegitimate disputes by cardholders through card-not-present ...